Refund Policy

Last Updated: May 9, 2026

At ClicheFactory, our payment checkout and transaction processing are handled securely by Paddle, our Merchant of Record. This Refund Policy outlines how transaction refunds and platform Credit adjustments are handled.

1. Credit Purchases and Usage

ClicheFactory operates on a prepaid, consumption-based model using platform “Credits.”

• Credits are deducted as you use the services (per labeled item, per AI prefill, or per training session).
• Once Credits are consumed by running jobs, the service has been rendered. Consumed Credits are non-refundable.

2. EU Right of Withdrawal (14-Day Refund for Unused Credits)

If you reside within the European Union, European Economic Area (EEA), or the United Kingdom, you have a statutory right to cancel your purchase of Credits within 14 days of your transaction without giving any reason, under the following conditions:

• Zero Usage: This right of withdrawal applies only if you have not used any Credits from the purchased package.
• Partial Usage Exclusion: Once you initiate an AI prefill, a training session, or submit data for labeling that consumes any portion of those purchased Credits, you explicitly agree that the service has begun, and you waive your statutory right to a refund.
• How to Request: To exercise this right, please contact us at support@clichefactory.com or reach out to Paddle Support within the 14-day window.

3. Platform Failures & Technical Issues

We want to make sure you only pay for actual value. If a transaction goes through but you experience a platform-side error, we handle it as follows:

• Training & Optimization Session Failures: If a training or optimization session fails or crashes due to a direct system error on our platform (and not due to malformed dataset files or custom pipeline errors on your end), we will credit the consumed Credits back to your ClicheFactory balance.
• Platform Credit vs. Cash Refund: For technical failures, we restore your balance with platform Credits. Cash/original payment method refunds through Paddle are reserved for double billings, payment processing errors, or verified platform-wide outages where we cannot deliver the service at all.

4. Billing Errors & Chargebacks

• Duplicate Charges: If you are accidentally charged twice for a single credit package purchase due to a technical glitch, please contact our support team at support@clichefactory.com immediately. We will initiate a refund for the duplicate charge through Paddle.
• Chargebacks: We encourage you to contact us directly to resolve any billing discrepancies. Opening a formal chargeback or dispute with your bank or credit card provider without contacting us first may result in immediate suspension of your developer account and forfeiture of any remaining positive Credit balance.

5. Contacting Support

For refund requests, billing discrepancies, or credit adjustments, please reach out to us:

Email: support@clichefactory.com
Mailing Address: Urban Sušnik s.p., Bevško 1, 1420 Trbovlje, Slovenia
Alternatively, you can contact Paddle’s customer support directly using the links provided in your email invoice.